Customise Text#

The Customise Text section lets you rewrite the copy on your tracking page to match your brand voice — every label, banner message, and FAQ entry, in every language you support.

Recommended for: Marketing

How it works#

The editor is a table of text keys. Each row is one piece of tracking page copy; the placeholder shows Karla's default text. Type your own text to override it, or clear a field to fall back to the default. Nothing you leave untouched changes.

Tabs group the keys by where they appear on the page:

Tracking widget — shipment status labels (ordered, shipped, delivered, returns) and the copy around the shipment journey.
FAQ — up to five question-and-answer pairs shown on the tracking page.
Reviews — title and success message of the reviews widget, if enabled for your shop.
Notification banner — the banner content and CTA text configured in the Tracking Page editor.
Order finder — the title, field labels, and button of the order lookup page.

Languages#

The first column edits your English copy. Click Add Language to add a column for another supported language and translate each key; remove a language column to drop its overrides. Customers see the language matching their tracking page locale, falling back to defaults for anything you haven't overridden.

Saving#

Use Save in the top-right corner to publish your changes, and Preview to jump into the Tracking Page editor and see them on an example order.