Resolve#
Turn every delivery issue into a 2-click claim
Customers resolve damaged, missing, and returned orders themselves — no ticket, no wait. Structured data flows to your team; automations take care of the rest.
Try it#
A live resolve flow with sample data. Pick an issue, walk through the steps — the whole experience is fully brand-customizable in the portal.
The flows#
Resolve ships seven ready-made flows. Each one is a guided path the customer walks through: pick the issue, give us what we need (a photo, the affected items, a short note), tell us how they'd like it resolved. You decide which flows to expose and how strict each one is.
Defective
Item arrived damaged or broken. Customer uploads a photo, picks the affected items, describes the issue. Resolution preference: refund or replacement.
Not received
Marked delivered but missing. Customer confirms the address and checks with neighbors before triggering a carrier investigation, replacement, or refund.
Missing product
Order arrived, but something's missing from the box. Customer picks which items never showed up.
Wrong product
Got the package, wrong contents. Customer flags the mismatch and uploads proof.
Return
Wrong size, changed mind, doesn't fit. Customer selects items and gives a reason — return authorization and label generation follow.
Dissatisfied
Product arrived intact, but didn't meet expectations. Captures the feedback as a structured claim instead of an angry email.
Support
A catch-all for anything outside the other flows. Becomes a structured ticket your team can pick up.
What makes it work#
2-click self-service
Most claims complete in 2–3 steps. No account needed — order number + ZIP (or a secure token) is enough.
Conditional and configurable
Show or hide flows based on shipment phase, time since delivery, items in the order — or just turn them off. Every flow is a set of steps you can rearrange, tighten, or relax.
Structured data, not tickets
Every claim lands as a structured payload (photos, affected items, customer preference) your team or helpdesk can act on instantly.
Brand & language
Fully themable in the portal. Multi-language; fallbacks handled automatically.
Where to next#
- Flows and customization — what you can configure: steps, toggles, guardrails, and branding.
- Shop connection — what Resolve needs from your shop to do its job.
- Data processing — what a claim contains and where it lives.
- Integration and automation — helpdesk routing, automated refunds and replacements, custom outputs.
- Integrate in your shop — embed the resolve widget on your own domain.
- Got a unique flow in mind? Talk to us about custom automations.