Deliver happiness with seamless parcel tracking, engagement and retention marketing, self-service issue resolution, claims processing & reimbursements, and a delivery AI assistant ready to support your customers at every step.
Trusted by many iconic brands
What you’ll get
Deliver premium experiences that keep customers coming back.
2-4x
Repeat Order Rate
Use delivery touch points to
drive activation, build trust, and generate 2nd purchases.
75%
WISMO Reduction
Transparency and proactive comms reduce where is my order and lead to customer service cost savings of up to 75%.
95%
One Touch Tickets
No more email ping pong. Best possible self service UX and one-touch tickets instead.
Reduce your WISMO requests by up to 75% .
Keep your customer informed with real-time updates across email, whatsapp, SMS, app. Be proactive and intuitive
Self service issue resolution to turn frustration into delight, eliminate email ping pong and create one touch tickets only for your CS team.
Personalized Engagement Drives Retention Every touchpoint matters. Retain your customers with dynamic, brand-consistent interactions and inspire!
Full dashboard and data access for all shipment and campaign related analytics and statistics. stay in control of your shipments and post purchase engagement & upselling!
Rated 5/5
by happy customers
"Thanks to Karla, we now offer comprehensive delivery transparency to our customers, reducing the volume of delivery-related inquiries by 80%. The branded touchpoints are a powerful tool, significantly boosting retention. I highly recommend Karla to others seeking similar benefits - it has generated a 10x+ ROI for us from the first month!"
Benjamin Porten
CEO & Founder at Naughty Nuts
"With Karla’s seamless integration and personalised branded touch points, we very quickly realised untapped potential in customer engagement and retention. By creating a more immersive and consistent brand experience, we've driven a substantial increase in repeat customers." I highly recommend Karla to others seeking similar benefits - it has generated a 10x+ ROI for us from the first month!"
Philip Autengruber
M.Director at JONA SLEEP
“ Ensuring a seamless delivery experience with reliable tracking is paramount for our customers when awaiting their frozen pizzas. Remarkably, up to 60% of our customers visit their tracking page during delivery. Karla has empowered us to capitalise on these additional touchpoints for upselling and retention. ”
Christian
CEO & Co-Founder at FREDA
"Karla has made a big difference for us as it provides great post purchase engagement opportunities and protects our shipments from being lost, stolen, or damaged. Delivery issues and carrier claims no longer cost us money and waste our time. Instead, we recover additional cash and it gives us total peace of mind!”
Farina Schiffner
Director of Ops & Product
