Deliver happiness with seamless parcel tracking, engagement and retention marketing, self-service issue resolution, claims processing & reimbursements, and a delivery AI assistant ready to support your customers at every step.
Trusted by many iconic brands
What you’ll get
Deliver premium experiences that keep customers coming back.
20%
Retention Uplift
Post-purchase touch points build trust, drive activation and build long lasting brand affiliation.
60%
WISMO Reduction
Transparency and proactive comms reduce where is my order and lead to customer service cost savings of up to 60%.
+10x
ROI with Karla
Win new customers and drive sales via selected partner brands.
Reduce your WISMO Request by up to 60% and boost repeat purchases.
Keep your customers informed with real-time updates, turning your tracking page into an engaging, branded experience that encourages repeat purchases.
Smart Communication Drives Retention
Personalized engagement at every touchpoint. Retain your customers with dynamic, brand-consistent interactions and proactive issue resolution, enabled by AI.
Full Protection, Smarter Decisions.
Ensure 100% parcel protection for your customers and gain critical insights into carrier performance and damage trends to optimize your logistics operations.
Rated 5/5
by happy customers
"Thanks to Karla, we now offer comprehensive delivery transparency to our customers, reducing the volume of delivery-related inquiries by 80%. The branded touchpoints are a powerful tool, significantly boosting retention. I highly recommend Karla to others seeking similar benefits - it has generated a 10x+ ROI for us from the first month!"
Benjamin Porten
CEO & Founder at Naughty Nuts
"With Karla’s seamless integration and personalised branded touch points, we very quickly realised untapped potential in customer engagement and retention. By creating a more immersive and consistent brand experience, we've driven a substantial increase in repeat customers." I highly recommend Karla to others seeking similar benefits - it has generated a 10x+ ROI for us from the first month!"
Philip Autengruber
M.Director at JONA SLEEP
“ Ensuring a seamless delivery experience with reliable tracking is paramount for our customers when awaiting their frozen pizzas. Remarkably, up to 60% of our customers visit their tracking page during delivery. Karla has empowered us to capitalise on these additional touchpoints for upselling and retention. ”
Christian
CEO & Co-Founder at FREDA
"Karla has made a big difference for us as it provides great post purchase engagement opportunities and protects our shipments from being lost, stolen, or damaged. Delivery issues and carrier claims no longer cost us money and waste our time. Instead, we recover additional cash and it gives us total peace of mind!”
Farina Schiffner
Director of Ops & Product
