# Settings Source: https://gokarla.io/docs/guides/portal/settings # Settings The **Settings** section is where you manage all account-level and technical configurations related to your Karla setup. Most customers only need to visit this section occasionally. **Recommended for:** Tech, All Users :::warning Some settings can impact live integrations, so changes should be made thoughtfully. ::: --- ## API Keys The **API Keys** section allows you to generate an API key for direct access to the Karla API. :::info Good to Know - This is mainly relevant if you are using custom or advanced integrations - Standard Shopify or Klaviyo integrations usually do **not** require an API key - If you plan to use the Karla API, please contact the Karla team before setting this up ::: --- ## Carriers The **Carriers** section shows information about your carrier setup. Here you can: - See which carriers are currently active for your shop - Verify that shipments are being processed correctly - View which carriers are available within the Karla system If shipments are not being processed as expected, please reach out to the Karla team. --- ## Integrations The **Integrations** section is one of the most important parts of the Settings area. This is where Karla connects to your existing systems. ### Shop Integration (e.g., Shopify) If you use Shopify, this section allows you to: - Manage the connection between your shop and Karla - View or update the API key generated by the Karla Shopify app - Ensure your store is correctly connected ### Messaging & CRM Integrations (e.g., Klaviyo, HubSpot) You can also manage integrations with messaging and CRM tools such as: - Klaviyo - HubSpot - Other supported notification systems Here you can configure: | Setting | Description | | --------------------------- | --------------------------------------------------------------------------- | | **Delivery event triggers** | Which delivery events trigger notifications | | **Klaviyo segments** | Whether Klaviyo segments are used | | **Shipment events** | Which shipment events are sent (e.g., shipped, out for delivery, delivered) | These settings control how delivery updates and events are communicated to customers. --- ## Shop Profile The **Shop Profile** contains general information about your brand and shop within Karla. This includes: - Shop URL and admin URLs - Organization or brand name - Logo - Brand colors Keeping this information up to date ensures a consistent brand experience across the tracking page and communications. --- ## User Access The **User Access** section allows you to manage who can access the Karla Portal. Here you can: - Add new users - Assign roles and permissions - Control which shops users can access (if you manage multiple shops) :::info Important After adding a user, you'll need to manually share the portal link with them. At the moment, users do not receive automatic email invitations. ::: --- ## Webhooks The **Webhooks** section allows you to create webhooks for advanced use cases. These can be used to: - Send Karla events to other systems - Build custom workflows or integrations This section is typically used by technical teams. --- ## Important Note on Settings Some changes in the Settings section can affect live data, integrations, or customer communication. If you're unsure about a setting or its impact, we recommend contacting the **Karla team** before making changes. --- ## Final Tip Most standard setups require minimal changes in Settings once everything is configured. The section is designed to give flexibility while keeping your setup stable.