# Operations Source: https://gokarla.io/docs/guides/portal/operations # Operations The **Operations** section gives you transparency into your delivery performance and shipment data. It helps you monitor how shipments are progressing, how carriers perform, and where attention may be needed. **Recommended for:** Operations, Management The section is divided into four tabs: - **Shipments** - **Delivery Times** - **Orders** - **Triggers** --- ## Shipments The **Shipments** tab shows all shipments that Karla has captured for your shop within a selected time frame. ### What You Can Do Here - View all shipments for a specific period - Filter shipments by: - Date range - Customer segments (e.g., Shopify tags) - Shipment phase - Delivery status ### What Insights You Get - Carrier performance at a glance (e.g., normal vs delayed shipments) - Comparison across different carriers - Visibility into shipment outcomes such as returns ### Shipment Table The shipment table lists all shipments matching your filters and allows you to: - Identify specific delivery issues - Filter for special cases (e.g., returned shipments) - Export the data as a **CSV file** to share with your operations or logistics team --- ## Delivery Times The **Delivery Times** tab focuses on how long your shipments take to arrive. ### What You Can See - Average delivery time in: - Business days - Calendar days - Delivery time development over time - Performance based on different timestamps, such as: - Order placed → delivered - Order fulfilled → delivered These views help you understand carrier performance more accurately. ### Carrier & Country Comparison If you ship to multiple countries, you can: - Compare delivery times by country - See how different carriers perform in each region This makes it easier to identify where delivery performance differs and where improvements may be needed. ### Delivery Targets & Anomalies If you have a target delivery time (e.g., delivery within 5 days), you can: - Check whether this target is being met - See what percentage of shipments exceed the threshold You'll also see **anomalies**, such as shipments that have not been delivered after several days. These shipments may require: - Follow-up with the carrier - Proactive communication with customers --- ## Orders The **Orders** tab provides additional insights based on your shop data. ### What You'll Find Here - Order distribution (e.g., by country) - Orders that used discounts - An orders table with individual entries You can also open specific tracking pages directly from this view to see what customers experienced. --- ## Triggers The **Triggers** tab shows delivery-related notification triggers sent to your systems (e.g., Klaviyo). ### What This Includes - Trigger types such as: - In transit - Out for delivery - Delivered - Distribution shown as percentages or counts - Filtering by carrier This helps you understand: - How often certain delivery events occur - Which carriers generate which triggers - What information is being sent to your messaging tools --- ## How to Use Operations Effectively | Tab | Best Used For | | ------------------ | -------------------------------------------------------- | | **Shipments** | Day-to-day monitoring and issue spotting | | **Delivery Times** | Evaluating carrier performance and delivery expectations | | **Orders** | Connecting delivery insights with shop data | | **Triggers** | Understanding delivery event communication | Together, these views help you stay proactive, transparent, and informed about your delivery operations.