# Customise Text

Source: https://gokarla.io/docs/guides/portal/customise-text

# Customise Text

The **Customise Text** section lets you rewrite the copy on your tracking page
to match your brand voice — every label, banner message, and FAQ entry, in
every language you support.

**Recommended for:** Marketing

## How it works

The editor is a table of text keys. Each row is one piece of tracking page
copy; the placeholder shows Karla's default text. Type your own text to
override it, or clear a field to fall back to the default. Nothing you leave
untouched changes.

Tabs group the keys by where they appear on the page:

- **Tracking widget** — shipment status labels (ordered, shipped, delivered,
  returns) and the copy around the shipment journey.
- **FAQ** — up to five question-and-answer pairs shown on the tracking page.
- **Reviews** — title and success message of the reviews widget, if enabled
  for your shop.
- **Notification banner** — the banner content and CTA text configured in the
  [Tracking Page editor](./tracking-page).
- **Order finder** — the title, field labels, and button of the order lookup
  page.

## Languages

The first column edits your English copy. Click **Add Language** to add a
column for another supported language and translate each key; remove a
language column to drop its overrides. Customers see the language matching
their tracking page locale, falling back to defaults for anything you haven't
overridden.

## Saving

Use **Save** in the top-right corner to publish your changes, and **Preview**
to jump into the [Tracking Page editor](./tracking-page) and see them on an
example order.