# Getting Started

Source: https://gokarla.io/docs/guides/getting-started

# Getting Started

<DocHero
  icon="Rocket"
  eyebrow="Free to start · No credit card"
  title="Spin up your post-purchase stack in minutes"
>
  Create an account, connect your shop, and publish your tracking page for free.
  Come back here when you're ready to unlock automatic shipment tracking and
  advanced flows.
</DocHero>

## Set up your account

<FeatureGrid>
  <FeatureCard icon="UserPlus" title="1. Create your account">
    Head to [portal.gokarla.io](https://portal.gokarla.io) and sign up. You'll
    create your organization and set up your first shop. No credit card
    required.
  </FeatureCard>
  <FeatureCard icon="PlugZap" title="2. Follow the onboarding">
    The portal walks you through connecting your shop and publishing your
    tracking page. Most merchants are live within 30&nbsp;minutes.
  </FeatureCard>
  <FeatureCard icon="Sparkles" title="3. Explore the platform">
    Once you're live, dive into any of the guides below — or [book a
    demo](https://meetings.hubspot.com/fschroeder?uuid=835fbe28-ae41-4592-8ccb-4dccccdd23fa)
    to unlock automatic shipment tracking and advanced features.
  </FeatureCard>
</FeatureGrid>

## What you get for free

<FeatureGrid>
  <FeatureCard icon="ArrowDownToLine" title="Order ingestion">
    Push orders into Karla from any connected shop — Shopify, Shopware,
    WooCommerce, or your own backend via the public API.
  </FeatureCard>
  <FeatureCard icon="Truck" title="Basic tracking page">
    A branded, customer-facing tracking page for your shop. Orders appear as
    soon as they're placed. Shipment status updates are **not** automatic on the
    free tier — customers see order details and can track manually via their
    carrier.
  </FeatureCard>
  <FeatureCard icon="MessageSquare" title="Basic issue resolution">
    Let customers report issues (damaged, missing, wrong item) directly from
    their tracking page. You handle resolution manually in the portal.
  </FeatureCard>
</FeatureGrid>

## What unlocks with a paid plan

<FeatureGrid>
  <FeatureCard icon="Zap" title="Automatic shipment tracking">
    Connect any of [1,200+ carriers worldwide](/docs/guides/carriers/overview)
    and Karla polls them for you — customers see live status, ETA, and delivery
    events without ever leaving your tracking page.
  </FeatureCard>
  <FeatureCard icon="Bell" title="Notify — advanced triggers">
    Wire Karla into your own ESP (Klaviyo, Braze, HubSpot) or webhooks, and
    trigger branded notifications on any shipment event. [See Notify guides
    →](/docs/guides/notify/disable-carrier-emails)
  </FeatureCard>
  <FeatureCard icon="Headset" title="Resolve — helpdesk integrations">
    Plug Resolve into your existing support stack (Zendesk, Gorgias, Freshdesk,
    etc.) with automated claim handling and reason mapping. [See helpdesk
    integrations →](/docs/guides/resolve/integrations/overview)
  </FeatureCard>
  <FeatureCard icon="Workflow" title="Advanced resolution flows">
    Configure full resolution journeys on your tracking page — automatic claims,
    conditional routing, and self-service refund / reship flows. [See Tracking
    Page docs →](/docs/guides/tracking-page/overview)
  </FeatureCard>
</FeatureGrid>

<DocHero
  icon="Calendar"
  eyebrow="Ready to go further?"
  title="Talk to our team"
>
  Shipment tracking, helpdesk integrations, and advanced resolution flows are
  tailored to your volume and carriers. Grab 20 minutes with our team — we'll
  show you what's possible and quote based on your setup.

[Book a demo →](https://meetings.hubspot.com/fschroeder?uuid=835fbe28-ae41-4592-8ccb-4dccccdd23fa)

</DocHero>

## Go deeper

<FeatureGrid>
  <FeatureCard icon="Building2" title="Portal">
    Campaigns, analytics, deals, operations, and settings — everything your team
    does day-to-day lives in the portal.
    <br />
    [Open the portal guide →](/docs/guides/portal/overview)
  </FeatureCard>
  <FeatureCard icon="Truck" title="Tracking Page">
    Embedding options, advanced configuration, multi-domain setups, and custom
    branding for your tracking experience.
    <br />
    [See tracking page docs →](/docs/guides/tracking-page/overview)
  </FeatureCard>
  <FeatureCard icon="Bell" title="Notify">
    Configure triggers and wire them into your own ESP — Klaviyo, Braze,
    HubSpot, or plain webhooks.
    <br />
    [See notify guides →](/docs/guides/notify/disable-carrier-emails)
  </FeatureCard>
  <FeatureCard icon="MessageSquare" title="Resolve">
    Advanced issue resolution — automatic claims, reason mapping, provider
    integrations, and custom resolution flows.
    <br />
    [See resolve guides →](/docs/guides/resolve/overview)
  </FeatureCard>
  <FeatureCard icon="ShoppingBag" title="Shops">
    Deep-dive each platform — Shopify, Shopware, WooCommerce — or go fully
    headless with our public API.
    <br />
    [See shop integrations →](/docs/guides/shops/overview)
  </FeatureCard>
  <FeatureCard icon="Package" title="Carriers">
    1,200+ supported carriers and per-carrier setup guides.
    <br />
    [Browse carriers →](/docs/guides/carriers/overview)
  </FeatureCard>
</FeatureGrid>